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Poker.com Review Poker.com   | | 
01-11-2006, 04:41 AM
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Originally Posted by garlix if you dont believe me either simply because they paid someone else - fine, your perogative - i find it amazing how everyone always seems to believe tghe company never the player - and yes, i have seen whingers whiners adn bad beaters - but i must have gone to some length to make this up - heck - i of course cant prove this to you because i am of course absolutely not going to publish a little pic of my private bank statement to equal craps pretty pic of the paying in methods, and yes, will try and get the phone number but that is the end for me here - i have done enough justification for their unauthorised money taking - had enough, cant do this email thing all over again and then be accused of being right down stupid to boot | A picture of the Poker.com Cashier deposit methods is not a picture of your bank account!
This reminds me of a couple of occassions where I tried to help customers out with computer problems....I told them to right click on the "my computer" icon and go to properties...when then, they reported that there was no "properties" that a my computer window opened up....I said no, you left clicked it, right click it...and they said no I left clicked it and this went back and forth a couple of times with the customer getting upset, saying "what do you think I am a moron, I know my right from my left"...finally I said OK go back and left click it then.....silence, and then Ohhhh I was left clicking it.
I think what we have here is a Ohhhhh!
Last edited by CRAPSHOOT; 01-11-2006 at 05:06 AM.
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01-11-2006, 04:47 AM
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You arent going to get anywhere with angry emails to people who get paid the same amount of money whether your problem is fixed or not.
I will get you poker.com's phone number if you promise to talk to them in a manner that does not infer they are a bunch of frauds, or that you are a victim. They have tons of emails a day from people who think they are being cheated. You want them to help you when you call them a fraud and 90% of the time its not thier fault?
Maybe it is thier fault in your case, but they dont know that yet, and they won't help you if you aggrivate them.
You were very agressive toward me and I offered you help. I don't want to hear your claims toward being victimized. It annoys me and I don't even deal with stuff like that everyday like they do.
The internet gambling industry raked in over 13 billion last year alone. Your $50 bucks is not worth thier time to fraudulently take from you. They make more than that in a minutes time. They may have made a mistake, but you need to call them and get to the bottom of it.
Calling them a fraud is not the way to go. Tell them there is a problem that needs dealing with. Find out what went wrong in the process and where. Tell them to fix it, or ask them how to fix it. Fix it right then and thier over the phone and be done with it. | | |
01-11-2006, 05:01 AM
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edit... y'all covered it much better than myself.
Last edited by Pokz; 01-11-2006 at 05:04 AM.
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01-11-2006, 05:21 AM
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garlix their phone number is +61 7 3015 7220 | | |
01-11-2006, 05:21 AM
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look, that is fine, you keep the phone number, a) dont want to put you out, b) a call to australia - where i believe they are based although i might have got that wrong - but a call to another continent will cost me quite a bit of money on top of the money they have got already off me - the whole thing is now in the hands of my bank and the dispute centre anyway, they will have to carry the cost of that, fine.
as for the getting angry - yes, i am - and you might find that difficult to understand but i have been on this every day now - and at least from you there is a response after half an hour, well, much less actually - but they simply do not respond - there comes a point of frustration where you just want them to solve it especially when you know it is there fault. I mean how long would you wait and drink coffee and do nothing?
and yes, they are a multi-billion pound industry - exactly - even more reason in my eyes not to say oh well, i am just a small fish - No, i teach my kids lying is wrong and stealing is wrong and it does not matter if you are a big bully or a little one, i think that is an argument that is simply flawed. A bigger supermarket chain has no more right to keep the change from your weekly shopping than a small cornershop does. If they are that big and cant deal with it they should not be running such a large operation.
anyway, forget it, as i said, in the hands of my bank now and that is where it will stay -
oh, and as to why they suddenly wanted verification after all those months, yes, i asked them that too, couild not understand it - 'for security reasons they told me' - i didnt ask more than that because i already knew that answers take a long time - it was certainly not my choice to suddenly have that done when before that it was working - if not half as easy as with some other sites, but it was working, always in with visa out with netteller. | | |
01-11-2006, 05:58 AM
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well, once you had posted it of course i could not resist it.
so i rang, yes, to australia, and immediately on hearing my name i was put on hold - then she came back and asked for my username and i was again put on hold. then she asked how i am - i said - very calmly i would like to point out, i am upset and i am angry.
i was told that i should not say that - i was gobsmacked. i asked her if she was going to help me - she told me that she could not help me but things were being looked into - she asked me again if i was okay and i said i could not believe that ----- at that i was put back on hold ---- (oh, muzack each time) - then she said kris had emailed me several times and you never stopped your emails, i said i had no such emails, she said she just asked him and he did - i said there was nothing wrong with my email my son had earlier --------- she said, if you take that tone of voice with me (and i hadnt even taken a tone, that is the worst of it!!!!! wished i had now!!!) - i said, what tone of voice? you claim three times you dont have my bank statement when i have sent it 4 times - she said again, dont you take that tone of voice with me - i said, - amazingly still very calm - how would you feel if money was taken from - she pretty much shouted or talked very very loudly over me, if you feel that way there is no point in continuing this conversation, i told you kris had said he had personally emailed you, despite that you emailed again, i will now hang up on you. And so she did
and so we are back to the bank thing - this will take a while but at least tehy dont shout at me at my bank and are very nice ppl really
coming to think of it other poker sites are very nice as well
coming to think of it bed was a concept long ago and i am going now finally and good luck to you all - see you maybe but for me - i did try hard but never ever again poker.com- | | |
01-11-2006, 06:00 AM
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I guess you have given up so were are done with it. However, for future reference, skype is a very cheep way to call other continents for pennies per minute. I would check it out.
I don't let anyone handle my business for me. Its quicker and easier in my opinion for you to be in the mix of it since you are the primary person involved. I'm sure its nice to have a bank handling this for you though. Good luck with your issue.
- And i forewarned you about what you should say. You failed, and whether you were taking a "tone" or not, they took it as one and thats all that matters. Your bank should be the one handling this, you can not take my directions and do it yourself. No one can help you do it yourself now.
Last edited by 357MagSix; 01-11-2006 at 06:07 AM.
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01-11-2006, 08:27 AM
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You are handeling things all wrong garlix...instead of talking in a calm fact finding conversation, you start to get tee'd off as soon as they answer the phone and asume that immediatly upon hearing your name, they know who you are and because of that put you on hold to piss you off and it goes downhill from there.
1st I would not be calling someone that shows me no money transfered...what you are saying is "prove to me that you did not recieve any money from my bank"...you show none, now prove to me that there really is none.
Your bank is the one that deducted it from your account....you should be asking them for a copy of the transaction...if it is a wire transfer, then a copy of a wire transfer, with all the information. Now if a transfer was really made, then you show Poker.com the wire transfer information...if they say they did not get it, then it is up to your bank to contact them, because if they really did not get it, your bank, still has the money.
Bank statements mean nothing...it is only information between your bank and you and is no proof whatsoever to a third party that money was sent to them and received by them....it is only information that your bank deducted money from your account.
garlix, I would interviene for you, however I have not seen anything expect a altered portion of your bank statement...that just tells me that the bank deducted money from your account...no transaction of any kind showing any money going to Poker.com.
And even then I would, had you not put a bad taste in their mouths when they hear your name, in just a few short days.
Last edited by CRAPSHOOT; 01-11-2006 at 08:43 AM.
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01-11-2006, 09:52 AM
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Quote: |
Originally Posted by CRAPSHOOT You are handeling things all wrong garlix...instead of talking in a calm fact finding conversation, you start to get tee'd off as soon as they answer the phone and asume that immediatly upon hearing your name, they know who you are and because of that put you on hold to piss you off and it goes downhill from there.
1st I would not be calling someone that shows me no money transfered...what you are saying is "prove to me that you did not recieve any money from my bank"...you show none, now prove to me that there really is none.
Your bank is the one that deducted it from your account....you should be asking them for a copy of the transaction...if it is a wire transfer, then a copy of a wire transfer, with all the information. Now if a transfer was really made, then you show Poker.com the wire transfer information...if they say they did not get it, then it is up to your bank to contact them, because if they really did not get it, your bank, still has the money.
Bank statements mean nothing...it is only information between your bank and you and is no proof whatsoever to a third party that money was sent to them and received by them....it is only information that your bank deducted money from your account.
garlix, I would interviene for you, however I have not seen anything expect a altered portion of your bank statement...that just tells me that the bank deducted money from your account...no transaction of any kind showing any money going to Poker.com.
And even then I would, had you not put a bad taste in their mouths when they hear your name, in just a few short days. |
interesting that - the thing that i did not mention earlier is that they did not answer by saying poker.com. in fact it was a womans voice answering - hello - i first of all said nothing at all but hello. she went silent. i asked hello again, very cautiously - she did not answer. i asked again and she again replied hello. i then asked - is that poker.com - silence - i asked again, then she said just a minute - that was about the sequence of things at first and i am beginning to think i am in a bad dream here - oh, no, i knew that a few days ago already
think what you will the two of you, that is fine, you believe what you want to believe. I had money taken from me, and if you call that being the victim that is your choice as well - but it is my money they took - i showed the statement to them, just like i did here - as i said, nothing i will do is going to prove anything to you as you have clearly made up your mind and seem to think that you know it all and no evidence is going to change your mind anyway - again fine, and if i leave a bad taste in your mouth, heck, that is quite something to achieve - and right here i did that in one night - you dont think you wrk for poker.com or are connected in some other way - fact i have been leaving a bad taste in your mouth since a few days - the length of time they have had my money and they have left a very very bad taste in my mouth? - funny that, i have not actually posted here for a few days but merely one single night.....
i am making connections where i would rather not have seen but i am out of here as well and signing out to your great relief by the sounds of it. whatever i have done to the last two posters i have no idea but i am stating it again, i did nothing wrong but to fight for my right to not have money taken from me that was not authorised or verified | | |
01-11-2006, 10:03 AM
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I feel for you garlix, but the only proof at this time is that the bank took it from you!
You might be very right in everything that you say, but things have to start at the beginning....and that is that you did not authorize a transaction from your account and your bank deducted from your account, they say for Poker.com, but no proof yet...it stops there untill they show a wire transfer.
There are only 2 ways that money can be taken from your checking account and that is by someone cashing a check (even an electronic check) or by wiretransfer...if it was done by check, then your bank has to show the cashed check (even electronic check) or show you the wiretransfer....if that is done, then you know for sure, who the money was sent to or if it was sent at all...up to that point it has to be taken for granted that the money is still at your bank. Once you receive this information then you have proof and somewhere to direct your attention.
As I said earlier...A bank statement means nothing except that the bank has taken money out of your account...it doesn't mean anything or any kind of proof that a third party actually received this money....start at ground zero, then you have something and someone to work on.....and number 2, keep it as a fact finding process at all times, not as an argumentative process.
Your post's up to this point have been very confusing...you talk about Credit cards...you then talk about Poker.com depositing a meanial verification amount in your bank account (something that Neteller does)....then you show a altered bank statement as if Poker.com directly cashed a check or received a wire transfer.
Also you feel that all one has to do is to play poker at a site and that this would be enough verification for money transactions.....quote by garlix "- do email me the day you get asked for verification after months of playing - "...I don't care if you played on a site for 10 years...if all of a sudden you are going to make a first deposit or withdrawl, all sites will want to verify first!
Last edited by CRAPSHOOT; 01-11-2006 at 08:46 PM.
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