The following is a chat I just had with AP regarding some glitches in their "casino" single deck blackjack. I started noticing some glitches a few days ago like when I am down to my last bet and go to double or split I get kicked off and have to totally close out and reconnect to finish the hand. Tonight I started noticing when I was losing a few hands, it would credit me with a win and then take double the money from me on the following hand. I don't necessary suspect they are up to no good... maybe just dumb.The following is my chat log with their support:
Welcome! An online representative will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 0 minute(s) and 12 seconds. Thank you for waiting.
You are now chatting with 'Isabella'
Isabella: Hello this is Isabella, how are you?
texastony: Good thanks
texastony: Please set up a web meeting. I have 67.50 at the blackjack tables and for some reason it says I have 62.50 in the cashier window
Isabella: Let me check your account
texastony: I just want to make sure when I cash out my money all comes out correctly
Isabella: I will be right with you.
texastony: okay
Please wait while I transfer the chat to the best suited site operator.
You are not currently in a chat session.
You are now chatting with 'Tech Specialist'
Tech Specialist: Thank you for contacting us! How may I help you?
texastony: hi.Please set up a web meeting. I have 67.50 at the blackjack tables and for some reason it says I have 62.50 in play in the cashier window
texastony: i just want to make sure that when i cash out, the 67.50 will show up not the 62.50
Tech Specialist: ok, let me check.
texastony: Are you still connected?
Tech Specialist: Yes, please hold.
texastony: k
Tech Specialist: I'm sorry for the delay. I'll be right with you.
texastony: ok
Tech Specialist: May I have your full name?
texastony: ******
Tech Specialist: Could you provide me the answer to your security question, which is:
Tech Specialist: What is your Mother's maiden name?
texastony: ******
Tech Specialist: You are playing blackjack on a casino table?
texastony: yes
texastony: single deck
Tech Specialist: What is the amount you see in there?
texastony: the table shows 67.50 and my "in play" shows 62.50
texastony: not sure what is going on
Tech Specialist: That is because you haven't finish the game session
Tech Specialist: as soon as you close the table
texastony: I am not in the middle of a hand
Tech Specialist: it will reflect on the total amount of money
Tech Specialist: Please hold.
texastony: the balance changes after every hand so that wouldn't make sense
Tech Specialist: Can you close the table and check your balance?
texastony: I am afraid to do that, because I have 67.50 on the table and I don't want to lose $5 if the "in play" is what is credited
texastony: can you please just set up a net meeting so you can see it for yourself?
Tech Specialist: please be informed that we will be unable to check the hand logs until you leave the table
texastony: I am very confused. Is the "Casino" not affiliated with AP or what? Seems like there have been a lot of glitches with this software
texastony: okay, but I am taking a screen shot and if the money is not credited I feel AP owes me $5
Tech Specialist: sure you can take a screen shot
texastony: okay, i closed it
Tech Specialist: thank you
texastony: no problem.
texastony: is that blackjack not part of the site or what?
texastony: As I thought would happen, only the 62.50 was credited
Tech Specialist: Please hold.
texastony: This really isn't worth all the hassel for 5 bucks... I would have given up on the issue, but I like playing this single deck blackjack and I want all these glitches to be fixed for the future.
Tech Specialist: Please hold.
texastony: lol okay
Tech Specialist: We are downloading your hand records at this moment
Tech Specialist: we will be with you in a few moments
texastony: k
Tech Specialist: ok, according to your hand logs you had 57.50 you made a bet for 10.00 and you won it
Tech Specialist: then you made another bet for 5.00 and the house got a Blackjack
Tech Specialist: for this reason you balance shows 62.50
texastony: okay. so then why did the screen show I had 67.50?
texastony: I'll put the screenshot on photobucket and send you a link
Tech Specialist: That most likely was before your bet of $5.00
texastony: nope
texastony: The board was clear
Tech Specialist: For further assistance please send an email to
casinosupport@absolutepoker.com
texastony: Here's the link:
http://i4.photobucket.com/albums/y11...jackglitch.jpg
Tech Specialist: Please address this to
casinosupport@absolutepoker.com
texastony: okay. I will include our chat log too
Tech Specialist: Sure.
Tech Specialist: Is there anything else I can assist you with today?
texastony: nope. thanks anyways
Tech Specialist: It has been a pleasure assisting you, please come back if you need anything else. If possible, please take some time to complete our exit survey.
texastony: Haha... you sure you want that? sure will
Very Weird... what's going on at AP?! 
