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Go Back   Poker Forums > Texas Hold Em Rooms > Poker Sites > Noble Poker

Noble Poker Withdrawel Policy - Do you think this is fair?

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Old 12-05-2005, 07:06 PM
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Default Noble Poker Withdrawel Policy - Do you think this is fair?

I had $650 sitting in my noble poker account. Im not planning on playing there so i decided to withdraw to my neteller account

I checked a few days ago and it wasnt on my neteller...it was back on my account.

Ive got accounts at dozens of poker sites. I usually sign up via my hotmail so i get loads of spam type emails every week from poker companies...though im still reluctant to block them and put them in the spam folder incase important emails get missed.

So i must have deleted their email about it...which isnt too surprising as the title of the email was the less than informative "Message from Noble Poker"

So i withdrew again and looked out for an email from them

This is what i got

Quote:
Originally Posted by Message from Noble Poker
Dear Kevin Muldoon,

Thank you for contacting Noble Poker.

Hello! My name is Bianca from Finance Department.

You had recently requested a cash-out after receiving a Bonus.

Please note that you did not comply with our bonus policy by not playing the
required number of raked hands.
In order to make successful cash out, please accumulate additional 300 raked
hands.

Note, that the withdrawal amount was credited back to your account.

If you wish to remove the bonus, so we could process your withdrawal without
the above conditions, please contact support and your bonus will be removed.

Once it is done, you may resubmit your cash out request and it will be
processed as soon as possible.

For further information regarding this promotion bonus policy, please visit our
website's general terms and condition page.

We apologize for any misunderstanding and thank you for respecting the mutual
interests of fair gaming.


Should you have any questions or concerns, please do not hesitate to contact
the Noble Poker Support Team.

Email: support@noblepoker.com

Toll Free (U.S. only)
Phone: 011-800-6953-0161
Fax: 011-800-6922-7763

International
Phone: 63-2845-9001
Fax: 63-2845-9002


Best regards,

The Noble Poker team

http://www.noblepoker.com/
This is clearly an automatic email which is sent when someone with a bonus still to clear tries to withdrawel. Im sure the same happens at all ipoker network sites...eg titan poker.

I think this is an absolutely awful policy. It was a fairly large withdrawel and i dont think they have any right to delay this withdrawel.

I understand that they want to retain players and that some people might withdraw forgetting they had a bonus to clear. However, surely the fairest way is to send an email saying that they have 24 hours or whatever to cancel the withdrawel and retain the bonus privaleges.

To just stop the actual withdrawel going through is bs in my opinion.
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Last edited by fonzerelli_79; 12-05-2005 at 07:09 PM.
  
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Old 12-05-2005, 07:58 PM
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It's funny you bring that up. I just deposited on Poker time because someone here said they are giving each new account $10. They said there were no qualifications per say. Once you deposited the $10 would be added to your account. Well, when I signed up it asked me if I wanted the $10 bonus added to my account or not. I thought that was a pretty silly question. "Of Course" I want the $10. It also stated If I wanted the $10 taken off my account to contact customer service. It made me wonder why they asked that. After reading your email I now know why. The $10 from poker time is not risk free. There are a % of raked hands that you need to clear and such.

Call me stupid but I never took advantage of any of the bonus' the sites have to offer as I only play sng's and MTT's. No ring games. I dont play all that much maybe 2-3 times a week and it seems like it would take forever for me to clear a bonus that way. And some bonus' require you to reach the goal in a specific amount of time. Add on the fact that I sometimes transfer my money from site to site depending on what each site is offering for games or if a THF game is going on a particular site. Am I stupid for not trying to cash in on these bonus'?

Finally, Your email said you need to paly in 300 raked hands. Couldnt you just go to a .01-.02 table and fold for 300 hands? Blinds would only cost you about $2-$3 if you folded everyhand for 300 hands. Or does that not count?
  
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Old 12-05-2005, 08:10 PM
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Quote:
Originally Posted by BSQUAD
It's funny you bring that up. I just deposited on Poker time because someone here said they are giving each new account $10. They said there were no qualifications per say. Once you deposited the $10 would be added to your account. Well, when I signed up it asked me if I wanted the $10 bonus added to my account or not. I thought that was a pretty silly question. "Of Course" I want the $10. It also stated If I wanted the $10 taken off my account to contact customer service. It made me wonder why they asked that. After reading your email I now know why. The $10 from poker time is not risk free. There are a % of raked hands that you need to clear and such.

Call me stupid but I never took advantage of any of the bonus' the sites have to offer as I only play sng's and MTT's. No ring games. I dont play all that much maybe 2-3 times a week and it seems like it would take forever for me to clear a bonus that way. And some bonus' require you to reach the goal in a specific amount of time. Add on the fact that I sometimes transfer my money from site to site depending on what each site is offering for games or if a THF game is going on a particular site. Am I stupid for not trying to cash in on these bonus'?

Finally, Your email said you need to paly in 300 raked hands. Couldnt you just go to a .01-.02 table and fold for 300 hands? Blinds would only cost you about $2-$3 if you folded everyhand for 300 hands. Or does that not count?
you can make very good money with bonuses....absolute and party have very good bonuses. As you say however, most sites restrict it to ring games and not sngs

every bonus offer has terms and conditions. I still think the $10 offer pokertime was offering is good for people just starting out. They dont just give money away - they are a business after all

Playing at most thf games is similar to bonuses in a way....ie. the +$100 games or the recent poker.com +$250 game. I used to play limit a lot to clear bonuses.....the worst i did was break even (apart from interpoker!) and then i got a $100+ bonus. At inter the limit was too high for my bankroll and i played poorly because of it...so after the bonus i was only $10 or so up.

with regards to noble, i never wanted the bonus...i had deposited to fund some THF and FF games we were having.

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Old 12-05-2005, 09:54 PM
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This is the main reason I never deposit money to a poker site that isn't one of the "major players" By that I mean Poker Stars, UB, Pokerroom, Absolute, Party and Royal Vegas. The places that have been around for years and are well established are the ones that do not have to resort to such underhanded slimy tactics to get players to play.

I have heard bad stories about Noble Poker and CD poker as well and with this latest one, I think I'll continue to stick with the "major" sites.
  
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Old 12-06-2005, 04:36 AM
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Like I said in the earlier thread dealing with CD Poker it seems like these sites have turned their email and telephone support over to a company out of house and as a result their customer service has went way down hill. You would be amazed at how much better help you can get if and when you can find the in softare support button active at CD Poker. The folks at the actual site are very helpful and have always been able to help me immediately with anything I needed. The only problem has been as of late its almost impossible to catch the in software support button active and the people available via telephone and email leave much to be desired.

On a happier note though I did come in 8th in the monthly CD Poker Tour $2000 winners freeroll that I had qualified by being in the top ten of one of the weeklys in November and won $60 to replenish my CD bankroll after I cashed out there over my frustration with them. Of course I am still having to wait the 21 days it takes them to mail you a check for my cash out if you make the mistake of depositing using your debit card instead of your neteller but thats another problem I have with them and yet another story.
  
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Old 12-06-2005, 11:59 PM
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Quote:
Originally Posted by homeville
I certainly understand your concern about it Fonz. I am the first one to rant about these types of things. I have one problem with it though.

When you deposit at a Poker site which is offering a bonus. A bonus added immediately to your money account, is their money until you full fill their requirements set forth. The requirements are play a number of raked hands etc. If they let people join, collect the bonus and leave without playing a game they would lose money. (LOL, like that would hurt them, but) If everyone did this, they would simply be giving away their bonus money to everyone. I believe that if you ask for the bonus money to be removed they will refund the remaining amount of your money.

If we, for instance offered $100 to someone to join THF and post 100 posts, and they joined and left with your money without making the requirement, it wouldn't make sense.
the bonus requirements are worked out by poker companies to take all this into account. Believe me - they arent losing out

Also, i never had any money credited to my account. They only credit the cash after playing a certain number of raked hands. I had only deposited to fund private games for here and FF.
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