I had $650 sitting in my noble poker account. Im not planning on playing there so i decided to withdraw to my neteller account
I checked a few days ago and it wasnt on my neteller...it was back on my account.
Ive got accounts at dozens of poker sites. I usually sign up via my hotmail so i get loads of spam type emails every week from poker companies...though im still reluctant to block them and put them in the spam folder incase important emails get missed.
So i must have deleted their email about it...which isnt too surprising as the title of the email was the less than informative "Message from Noble Poker"
So i withdrew again and looked out for an email from them
This is what i got
Quote:
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Originally Posted by Message from Noble Poker Dear Kevin Muldoon,
Thank you for contacting Noble Poker.
Hello! My name is Bianca from Finance Department.
You had recently requested a cash-out after receiving a Bonus.
Please note that you did not comply with our bonus policy by not playing the
required number of raked hands.
In order to make successful cash out, please accumulate additional 300 raked
hands.
Note, that the withdrawal amount was credited back to your account.
If you wish to remove the bonus, so we could process your withdrawal without
the above conditions, please contact support and your bonus will be removed.
Once it is done, you may resubmit your cash out request and it will be
processed as soon as possible.
For further information regarding this promotion bonus policy, please visit our
website's general terms and condition page.
We apologize for any misunderstanding and thank you for respecting the mutual
interests of fair gaming.
Should you have any questions or concerns, please do not hesitate to contact
the Noble Poker Support Team.
Email: support@noblepoker.com
Toll Free (U.S. only)
Phone: 011-800-6953-0161
Fax: 011-800-6922-7763
International
Phone: 63-2845-9001
Fax: 63-2845-9002
Best regards,
The Noble Poker team http://www.noblepoker.com/ |
This is clearly an automatic email which is sent when someone with a bonus still to clear tries to withdrawel. Im sure the same happens at all ipoker network sites...eg titan poker.
I think this is an absolutely awful policy. It was a fairly large withdrawel and i dont think they have any right to delay this withdrawel.
I understand that they want to retain players and that some people might withdraw forgetting they had a bonus to clear. However, surely the fairest way is to send an email saying that they have 24 hours or whatever to cancel the withdrawel and retain the bonus privaleges.
To just stop the actual withdrawel going through is bs in my opinion.