calboy - thats an industry standard actually. Every p[oker site has requirements for clearing their bonus - they arent just handing out money
if any poker site gave you $20 free without having to clear it by playing at the tables then people would obviously take advantage of it
check out the
noble bonus guide
I cant comment on their support as ive never had to use it directly myself. However, when a member here had a problem with their account i emailed them and they had sorted it within a few hours so they sound ok to me, at least on that ocassion
no poker site can ever stop you actually withdrawing your money if you are above the minimum withdrawel requirement and i dont believe noble would either.
Ive stressed this loads of times, before you deposit at a new site, make sure you read their terms and conditions for the bonus, depositing and withdrawing and if your not happy with it dont deposit there